Standard Returns Policy
- Customers are only allowed to return products as a result of the product being defective or due to an order entry error or manufacturing error.
- Our return policy on most products is 15 days from delivery. If your order is outside of the return window, please contact Supplity Support for product support.
- Check product for specific return policy such as non-returnable products or unopened only, Restrictions may apply to certain products, such as:
- Consumables such as printer cartridges
- Products with serial numbers removed.
- Products that were modified by the customer.
- Items that clearly mentioned as (clearance Items).
- For products which appear defective, technical support may be provided to assess the problem (applies only to UAE customers). Supplity will either perform the needed repairs or authorize a return of the product.
- Please ensure that the item you’re returning is repackaged with all the cords, adapters, parts, accessories, freebies and documentation that were included when you received it.
- Any returned products that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- Your refund will be initiated once we receive your return.
- Original shipping and handling charges may not be refunded.
- We can only issue refunds back through bank transfer.
- Parts of bundle or promotions are not refundable, the defected part can only be replaced.
Standard Return Process
- Initiate a return request via “My orders” page or via call (+971 4 8816188)or via email to firstname.lastname@example.org, please insure to include the reason for return, enter an Online Order Id, Purchase Order, Sales Order or Serial Number for the product that the return is being requested for.
- Our support will inspect your claim and issue a “Return Material Confirmation (RMC)”.
- After receiving your RMC place all items in original packaging.
- Products must be returned/shipped to Supplity’s designated location within 15 days of receiving your RMC.
- Once we receive the returned item, we will inspect it and confirm the claim and the viable reason for returning the item, a refund will be issued. The refund payment will be proceed to the customer within 15-20 days.