How to check the status of an order
For B2B Orders takes 4-7 business days to process after receiving the funds in our bank account, and the delivery time will be based on the quotation which sent from our sales team, Once your order has been generated tracking information, you will be notified via email about the statues for each one.
you can also call our logistic agency to arrange the pickup process with them
Roundabout 12 UD-2
Jebel Ali Free Zone
Tel. Nos. 8832550 / 8832440
Fax No. 8832575
TRN NO. 100388800300003
Customer Account – Track an order
To check the status of an order, you will receive weekly the statues from email firstname.lastname@example.org. We will also email you automatically when your order is charged and again when it ships. For any more details you can call +44 161 4400148
Partner / Resellers Account – Track an order
If you purchased under a SUPPLITY account you will need to sign in. If you do not remember your SUPPLITY ID and/or password, please click on the Forgot Your Password link to receive the information by email. Or send email to email@example.com for more support.
Order processing time
The SUPPLITY order processing time before leaving the warehouse is mentioned beside each item on the store, also you can check the available quantity weather you are customer or affiliate, partner or subsidiary.
For the ex-stock items, it takes between 1-2 business day to be ready for delivery in our logistic warehouse.
Once tracking information has been generated for your order, you will be notified via email. Once the logistic agency has scanned the package, then your order ready for pick up, and you can send your instruction to your forwarder to pick the order. Your order should then be delivered within the mentioned time on your sales order time frame you quoted for.
If an item will take longer to ship, the extra time frame will be noted on the item’s page (for example, system builds which need to be assembled and tested, and overseas items which can also take longer to ship).
If there is no tracking information available, you may check back later by sending email to firstname.lastname@example.org .
Editing an order
Once an order is placed, it can no longer be edited or canceled. If you need to add, change, we recommend placing a new one.