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Buyers Guide
Buy Online
  • Request for Quotations
  • Accounting
  • Orders and Tracking
  • Pricing and Promotions
  • Returns and Refunds

Request for Quotations

To obtain a quote, click the Request Quote button on the product page for each item you want included in the quote. Once you have added all items to your quote request list, go to the Quote Request page, and click Submit Request.

Most items are eligible for quotation, excluding items sold by third-party sellers on SUPPLITY Store. Eligible items will have a Request Quote button on the product page.

Yes. You are required to open a Supplity account to request a quote.

Invoicing and Payments

With a SUPPLITY Net on receipt Terms account, you are issued an invoice after you place an order, which becomes due the same day. In the account management portal, you can filter by recent invoices, all open invoices, past-due invoices, and unapplied credits.



All invoices released based on C&F our Jebel Ali free zone warehouse, and if you have any request to deliver to inside / Outside United arab emirates then you are requested to contact our logistic partner to quote you for the extra service

Technivision .Fzco

Roundabout 12 UD-2

Jebel Ali Free Zone

Tel. Nos. 8832550 / 8832440

Fax No. 8832575

TRN NO. 100388800300003

fd@technivisionfzco.com



The mentioned prices are net and do not include VAT, therefore any applicable VAT and/or Government levies shall be charged separately”

VAT 5% Extra & 1% customs charge will be additional for Dubai deliveries in addetion to the logistic service fees Prices in USD Ex-JA USD = 3.68AED

You are kindly requested to send the check to:

Roundabout 12 UD-2

Jebel Ali Free Zone

Tel. Nos. 8832550 / 8832440

Fax No. 8832575

TRN NO. 100388800300003

fd@technivisionfzco.com

Beneficiary: SUPPLITY Inc

Account Number: 804-500-3673

Swift Number:

Address: Jafza 22 - UAE

Deliver to Technvision and recive a recipt show the total amount you paid and inv number

Track the orders

For B2B Orders takes 4-7 business days to process after receiving the funds in our bank account, and the delivery time will be based on the quotation which sent from our sales team, Once your order has been generated tracking information, you will be notified via email about the statues for each one.



you can also call our logistic agency to arrange the pickup process with them

Technivision Fzco

Roundabout 12 UD-2

Jebel Ali Free Zone

Tel. Nos. 8832550 / 8832440

Fax No. 8832575

TRN NO. 100388800300003

fd@technivisionfzco.com

To check the status of an order, you will receive weekly the statues from email orderstatus@supplity.com. We will also email you automatically when your order is charged and again when it ships. For any more details you can call +44 161 4400148

If you purchased under a SUPPLITY account you will need to sign in. If you do not remember your SUPPLITY ID and/or password, please click on the Forgot Your Password link to receive the information by email. Or send email to partners@supplity.com for more support.

The SUPPLITY order processing time before leaving the warehouse is mentioned beside each item on the store, also you can check the available quantity weather you are customer or affiliate, partner or subsidiary.



For the ex-stock items, it takes between 1-2 business day to be ready for delivery in our logistic warehouse.



Once tracking information has been generated for your order, you will be notified via email. Once the logistic agency has scanned the package, then your order ready for pick up, and you can send your instruction to your forwarder to pick the order. Your order should then be delivered within the mentioned time on your sales order time frame you quoted for.



If an item will take longer to ship, the extra time frame will be noted on the item’s page (for example, system builds which need to be assembled and tested, and overseas items which can also take longer to ship). If there is no tracking information available, you may check back later by sending email to wecare@supplit.com .

Once an order is placed, it can no longer be edited or cancelled. If you need to add, change, we recommend placing a new one.

Return RMA

Returns may be subject to a 35% restocking fee, but it can be waived for any of the following reasons:



  1. Carrier damage

  2. Defective product

  3. Product not as described

  4. Received incorrect product

  5. Product was an extra item not ordered

No, we do not pay the return shipping costs for defective items since we do not manufacture the products that we carry. However, we will replace and ship the item to you promptly and free of charge once you’ve returned the item to us.

To check the status of your RMA, please view your Returns (RMA) page under “My Account”.

To return an item to us within the applicable return policy period, you may initiate the process through either of the methods noted below.



  1. To initiate a return online, click on your ‘Order #:’ found in your ‘Order History‘. Select either ‘Refund’ or ‘Replace’ then follow the online instructions after you initiate the return and receive a Return Merchandise Authorization (RMA) number.

  2. Or, you may initiate a return by contacting Customer Service to obtain a Return Merchandise Authorization (RMA) number. Once you’ve been issued an RMA number, you will need to ship the return to the address given to you by the Customer Service representative.

To return an item sold and shipped by a marketplace seller you will need to. Contact SUPPLITY support department, If you are having issues you may also use the customer service link above to reach out and we will gladly help.

Depending on how you paid for your order, refunds and credits work as follows:



  1. Credit / Debit Card: Card will be credited back

  2. Net 30 terms: A credit memo will be issued

Check / Money Order: A check will be issued

Pricing and Promos

Prices and availability of products are subject to change without notice. Errors will be corrected when and where discovered by SUPPLITY team, but SUPPLITY reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discovered subsequent to the submission of an order, and whether or not your account has been charged. If your account has been charged for the purchase and your order is canceled, SUPPLITY will issue a credit to your bank account in the amount of the charge.



Please note that if you used the credit card the policies of your credit card issuer will determine when this amount is credited to your account. SUPPLITY does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its contents.

Sometimes customers find lower than SUPPLITY website prices, SUPPLITY provide an Items Price Match Guarantee before placing the order, If you purchase an item from Supplity.com or release the payment against the confirmed order, then there is no right to ask for price change. Our partners, registered customers can apply for a target price policy by sending there request to sales@supplity.com to ask to match the target price before placing the order, and one they get the approval they have 7 business days to release the funds, otherwise Target price request will be canceled.

There is a resellers and partner program policy with terms and condition for pricing, delivery payment facility, and some services dedicated to them, to know more about this, you can find some of them on the link Partner and you can register using the link ….

We do currently offer partners discount programs, And we do offer quantity discounts for reseller / dealer, and Special discounts for customers who are looking to purchase bundle units. Please email sales@supplit.com to check the quantity discounts.

It is not possible for SUPPLITY to know for certain how long a product will take to come back into stock since it varies by product, manufacturer, and time-of-year. We may post estimates regarding when products will be available again on their respective pages. If you do not see an estimate on the product page, we recommend that you send email to sales@supplity.com so that you will be quoted with the final price and lead time