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Buyers Guide
Buy Online
  • Request for Quotations
  • Invoicing & Payment
  • Orders and Tracking
  • Pricing and Promotions
  • Returns and Refunds

Request for Quotations

To obtain a quote, click the Request Quote button on the product page for each item you want to be included in the quote. Once you have added all items to your quote request list, go to the Quote Request page, and click Submit Request.

Most items are eligible for quotation, excluding items sold by third-party sellers on SUPPLITY Store. Eligible items will have a Request Quote button on the product page.

Yes. You are required to open a Supplity account to request a quote.

Invoicing and Payments

With SUPPLITY, you are issued an invoice after placing the order and deposit the payment. In the "My Account" portal, you can filter by recent invoices, all pending orders for payment, past-due invoices (if you have a credit account), and unapplied credits.

All invoices released based on national rules where SUPPLITY or its partners operate, you can check in "My Account" your invoicing and TAX location, 

The sale of SUPPLITY products and services will be taxable in the country associated with the location of the customer. Tax is charged at the applicable rate in accordance with local legislation in each country. 

Country TAX Rate
Albania 20%
Armenia 20%
Austria 5%
Australia 10%
Bahamas 12%
Bahrain 5%
Barbados 17.50%
Belarus 20%
Belgium 6%
Bulgaria 9%
Canary Islands 7%
Chile 19%
Colombia  19%
Costa Rica 13%
Czech Republic 10%
Croatia 25%
Cyprus 19%
Denmark 25%
Estonia 20%
Finland 10%
France and Monaco 5.50%
French DOMs 2.10%
Germany 7%
Greece 6%
Hungary 27%
Iceland 11%
India 18%
Indonesia 10%
Ireland (Eire) 9%
Italy 22%
Japan 10%
Latvia 21%
Liechtenstein 2.50%
Lithuania 21%
Luxembourg 3%
Malaysia 6%
Malta 5%
Mexico 0%
Moldova 20%
Netherlands 9%
New Zealand 15%
Norway 0%
Poland 5%
Portugal 6%
Quebec, Canada  9.98%
Romania 19%
Russia 20%
Saudi Arabia 15%
Serbia 20%
Singapore 7%
Slovakia 20%
Slovenia 5%
South Africa 15%
South Korea 10%
Spain 4%
Sweden 6%
Switzerland 2.50%
United Arab Emirates 5%
Taiwan 5%
Turkey 18%
Uganda 18%
United Kingdom and the Isle of Man 20%
Uruguay  0%

ON SUPPLITY there are multiple ways to pay your orders, it depends on location, currency and invoice amount, you can check the options as below:

  • Debit / Credit Cards

SUPPLITY accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.

  • Paypal

We use Paypal as one of the safer options to let our customer place their order in a secure way 

  • Escrow

SUPPLITY use Escrow which is an Online Transaction Service. Complete Peace of Mind. Trusted by 1M+ Customers.. 3B+ in Secured Payments. Licensed and Regulated, to be one of the choices especially for big amount of orders, this type of payment will be applicable for a special type of goods.

  • T/T in Advance

This option available once you register your bank account on our system and get the approval to transfer the money to the SUPPLITY account or SUPPLITY partners accounts.
  • COD

Cash on Delivery option is available only in United Arab emirates for maximum order with 3000 AED, you will see this option if you the location of delivery inside UAE.

in your "My Account" you can add bill-to details and it should be for individuals only, for customers who want the invoice to be under their company name please log in to the business account to fill in all details.

Ordering Roles On SUPPLITY

B2B orders management is applicable for orders above 5000 USD, a typical B2B orders management process looks like this:

 

    • The sales representative enters the order onto the system, or the customer can access the system and fill the order by himself.
    • Once an order approved by SUPPLITY Management, An order confirmation is sent to the customer.
    • Then the ordered products will be reserved and allocated to the orders – either manually or automatically.
    • The order is sent to the warehouse to be picked, packed and shipped, while a backorder is created for any out of stock items.
    • A dispatch confirmation is sent to the customer.
    • The order is delivered and received by the customer.
    • Usually, the out of stock items need an average estimated time of 3-4 weeks to be landed (sometimes it takes less than this time)

The available stock is mentioned for each item in the Store, The term ex-stock refers to goods that.  are available immediately from a warehouse, therefore, can be sent to customers with little or no lead time – other than the time it takes to deliver them.

The SUPPLITY order processing time is mentioned beside each item on the store, also you can check the available quantity whether you are a customer or affiliate, partner or subsidiary.

For the ex-stock items, it takes between 1-2 business day to be ready for delivery in our logistic warehouse. otherwise, the B2B orders will take 1-2 weeks or sometimes 3-4 weeks take into consideration the quantity and item types.

There are multiple types of orders delivery:

By Pick up: Once the warehouse picked and back the shipment the information will be generated for the order, you the customer will be notified via email. Once the logistic team scanned the package/s, the order will be ready for pick up, and the customer can send an instruction to his forwarder to pick the order. the order should then be delivered within the mentioned time on sales order time frame the customer quoted for.

 

By Cargo  When the customer does checkout for the chosen items on the basket, then the shipping options will be reflected on the screen, the customer will choose the delivery time along with the shipping rate.  item will take longer to ship, the extra time frame will be noted on the item’s page (for example, the CTO system which needs to be assembled and tested need extra time and overseas items which can also take longer to ship based on weight/size matrix). If there is no tracking information available, you may check back later by sending an email

take 1-2 weeks or sometimes 3-4 weeks take into consideration the quantity and item types.

There are multiple types of orders delivery:

By Pick up: Once the warehouse picked and back the shipment the information will be generated for the order, you the customer will be notified via email. Once the logistic team scanned the package/s, the order will be ready for pick up, and the customer can send an instruction to his forwarder to pick the order. the order should then be delivered within the mentioned time on sales order time frame the customer quoted for.

 

Once an order is placed, it can no longer be edited or cancelled. If you need to add, change, we recommend placing a new one.

Return RMA

Returns may be subject to a 35% restocking fee, but it can be waived for any of the following reasons:



  1. Carrier damage

  2. Defective product

  3. Product not as described

  4. Received incorrect product

  5. Product was an extra item not ordered

No, we do not pay the return shipping costs for defective items since we do not manufacture the products that we carry. However, we will replace and ship the item to you promptly and free of charge once you’ve returned the item to us.

To check the status of your RMA, please view your Returns (RMA) page under “My Account”.

To return an item to us within the applicable return policy period, you may initiate the process through either of the methods noted below.



  1. To initiate a return online, click on your ‘Order #:’ found in your ‘Order History‘. Select either ‘Refund’ or ‘Replace’ then follow the online instructions after you initiate the return and receive a Return Merchandise Authorization (RMA) number.

  2. Or, you may initiate a return by contacting Customer Service to obtain a Return Merchandise Authorization (RMA) number. Once you’ve been issued an RMA number, you will need to ship the return to the address given to you by the Customer Service representative.

To return an item sold and shipped by a marketplace seller you will need to. Contact SUPPLITY support department, If you are having issues you may also use the customer service link above to reach out and we will gladly help.

Depending on how you paid for your order, refunds and credits work as follows:



  1. Credit / Debit Card: Card will be credited back

  2. Net 30 terms: A credit memo will be issued

Check / Money Order: A check will be issued

Pricing and Promos

Prices and availability of products are subject to change without notice. Errors will be corrected when and where discovered by SUPPLITY team, but SUPPLITY reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discovered subsequent to the submission of an order, and whether or not your account has been charged. If your account has been charged for the purchase and your order is canceled, SUPPLITY will issue a credit to your bank account in the amount of the charge.



Please note that if you used the credit card the policies of your credit card issuer will determine when this amount is credited to your account. SUPPLITY does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its contents.

Sometimes customers find lower than SUPPLITY website prices, SUPPLITY provide an Items Price Match Guarantee before placing the order, If you purchase an item from Supplity.com or release the payment against the confirmed order, then there is no right to ask for price change. Our partners, registered customers can apply for a target price policy by sending there request to sales@supplity.com to ask to match the target price before placing the order, and one they get the approval they have 7 business days to release the funds, otherwise Target price request will be canceled.

There is a resellers and partner program policy with terms and condition for pricing, delivery payment facility, and some services dedicated to them, to know more about this, you can find some of them on the link Partner and you can register using the link ….

We do currently offer partners discount programs, And we do offer quantity discounts for reseller / dealer, and Special discounts for customers who are looking to purchase bundle units. Please email sales@supplit.com to check the quantity discounts.

It is not possible for SUPPLITY to know for certain how long a product will take to come back into stock since it varies by product, manufacturer, and time-of-year. We may post estimates regarding when products will be available again on their respective pages. If you do not see an estimate on the product page, we recommend that you send email to sales@supplity.com so that you will be quoted with the final price and lead time